Salon Policies

Cancellation Policy

imagesCAFZ9R1QWe understand kids get sick, something comes up, and life can be hectic. Out of respect to our stylists schedule , we firmly stand by our cancellation policy. If you need to cancel or reschedule your appointment, please provide our stylists with twenty-four hour notice as a courtesy. If your a new client to our salon a deposit in the amount of the services booked is required to book an appointment. We confirm ALL appointments by phone or email, so please check your email or phone number you provide to our front desk.  If you no-show,cancel or reschedule within 24 hours of your appointment time, the deposit is non-refundable. If you do miss an appointment and wish to reschedule your deposit will be credited towards your next appointment as long as you confirm.

Children at The Salon

At Studio 39 Salon, we strive to provide a relaxing environment for our clients. We do not do services on children under 8 years of age. To maintain our relaxing atmosphere, children over 8, with an appointment are welcome with close supervision. However, if your child does not have an appointment, we ask that you do not bring them into the salon during yours.

 Product Return Policy

We stand behind our products. If you are in anyway unhappy with a skincare or haircare product, let us know  and bring your unused portion back and we will exchange or offer a salon product credit. We will not issue refunds on used hair or skin products.

Service Adjustment

If it is your first time to the salon for a cut or color, and you want a specific look please bring photos or pictures of what you want.  We appreciate that you may think this is insulting to us as stylists, but it is not in the least bit! In fact it helps us determine if the red you want , is the red we would choose for your skin tone. We realize that sometimes things just dont turn out how you expect. If you want your cut shorter, more layered, more wispy, etcetera.. please call within a week to have it adjusted. We understand!  If the initial stylist who did the service is unable to get you in, another will. With color, please let us know as soon as possible. We always recommend waiting after 2 shampoos at home before calling us to tell us that you want the color adjusted( or 1 week). If you feel as though you cannot wait that long, we will happily adjust the color one time at no charge. Beyond that, full color and service charges apply.

Hair Extension Policies

We often have clients who have had hair extensions from other salons come to us for help. If you have not purchased your extensions from Studio 39, but from another salon, our extension hourly is $125 an hour versus our normal $100 an hour. This is considered extension correction work. We will try to make the extensions you purchased elsewhere work for you for as long as we are able. When you need to purchase a new set from us, your hourly will go to our normal rate. We never will install extensions purchased by an indivual. Please do not ask us if we will apply extensions you buy elsewhere. We only use extensions from the company we are salon certified with. A full set of extensions start at $600. Only certain stylists do these specialized services, quotes are not given over the phone. Each extension order is customized for your desires, and once we order hair extensions we cannot return them. If you choose to cancel an extension install after you have had a consultation or if you have paid a deposit on the extensions please know that both the $50 consultation fee and the deposit for the hair extension are non refundable.

Hair School Students and Cosmetology Students

Studio 39 and the stylists at Studio 39 Salon do not book appointments for cosmetology students because as a regular hiring salon we feel it is a conflict of interest. Cosmetology students who would like to model for one of our salon assistants during one of our in house classes can email us at: info@studio39salon.com. Being a model is a great opportunity for an up close education. Benefits also include free hair services. Contact the Salon at info@studio39salon.com  if you have any questions about this policy or to model.