Due Diligence

 Defined as a measure of responsibility that is reasonable and expected, Due Diligence is an ethical business practice to show policies and business operations.  

TIME

 Appointment fulfillment ensures optimizing our stylists time, which directly affects their income. Time is a large factor in how professional services are priced in appointment-based businesses. Effective communication and responsible booking habits help businesses like ours stabilize pricing & operation during unstable times. 

Studio 39 has been open for 22 years, so our core customer base may be familiar with our policies. During 2020 and 2021, we relaxed cancellation policies for COVID. Maintaining a healthy environment will remain a priority, but our booking & cancellation policies are reinstated in 2022. Please take the time to get reacquainted with them and note any updates. 

 

 Lee’s Summit Salon

Lakewood was open 9 months when the COVID shutdown occurred. Guests didn’t have much time to get familiar with our booking/cancellation policies since a lax cancellation policy was a health guideline. We appreciate continued support, but ask that guests take the time to review our scheduling policies.

 

Kansas City Salon

Some say guest, some say client. We use both, but everyone who sees us is a customer. At the beginning of 2022, our database had over 13k customers. Inside that figure is smaller number of our core customer base. These guests are regular (4-6 visits a year) long term salon guests with 5 + years of good payment history & appointment fulfillment. Card on file to book service amounts under $75  is not necessary. As a friendly reminder to all existing clients, if you want a big cut or color change, please let us know prior to a pre-scheduled maintenance appointment so we can schedule accordingly. 

Digital Service Consent

In a “click the box to agree and continue” world, we’re aware few read above the box. We’re a paperless business with digital operating systems.

Please review our Terms of Service here, which is also linked in appointment emails, because appointment creation & confirmation is consent to our terms of service. 

Paperless Business

Our operating system is 3rd party managed for secure transactions. Receipts are emailed at checkout. Each customer profile has transaction history of services and products. Cancellations have preset reason codes before our system removes appointments. All transactions are time stamped. 

Fraud Prevention Efforts

For new guests planning to use a card that is not in their name, please have the cardholder call the business a minimum of 3 days prior to the date of service to authorize card use, otherwise we may deny service. Responsible payment processing is required of us for federal compliance.

Communications

Please manage digital communication preferences to manage your appointments. When an appointment is made, a notification is sent. Two days prior to an appointment, a confirmation is sent. If an appointment is not confirmed, we will call. Without confirmation, appointments are subject to cancellation.

 Payment & communication systems follow the Federal Privacy Act. This is a privately owned business. Customer information is never sold & we do not send marketing emails.

New Guest Services

  • Color, extension and keratin are specialty services which require a prepaid consultation prior to scheduling service.
  • Specialty service consultations can be booked by phone or online.
  • Haircuts do not require a consultation.
  • Haircuts booked by phone: 50% deposit.
  • Haircuts booked online: prepaid  

New Guest Consultations

Color or Keratin (Salon) consultation: $25

  • After consultation: 50% deposit is needed for services scheduled & card pre-authorization for remaining amount.
  • Color consultation fee is not is not applied to future services, unless stated by stylist.
  • If a new guest cancels after a deposit is made the remaining balance of the 1st appointment must be paid before future appointments are re-scheduled.

Extension consultation: $50

  • Can be applied to future hair extension purchase within 30 days.
  • The $50 is a stylist service fee if guest opts out of extensions, or if hair/health/circumstances are not suited for service.   
  • Fee is not refundable.
  • Fee is not transferable to other services, unless stated by stylist.  
  • Cash or debit payment is accepted for deposits wish a preauthorized card on file for final payment, 
  • Hair extension consultations include time for the stylist to custom order hair after a consultation, once ordered- extension deposits are non-refundable. 

Booking Online

  • Appointments scheduled online must be canceled by calling the salon location directly.  
  • We will not issue refunds for consultations or haircuts booked online.  
  • We will reschedule a new guest online reservation once. 
  • We will reschedule an online haircut 2x max a year for a regular guest. 
  • After 1 no show or 2 re-schedule requests, future reservations must be pre-paid & scheduled by phone. 

General Cancellation Policy

  • Lee’s Summit: 48-hour (2 day) notification of cancellation.
  • Kansas City: 72-hour (3 day) cancellation notification.
  • Tuesday & Wednesday appointments: Please notify by 3pm the Saturday before, as both locations are closed on Sunday and Monday. 
  • Unless it’s a medical emergency, please do not make next day cancellations by phone or email after hours.
  • Cancellation fee of 50% of service total will be charged to card on file for no show or late cancellations. 
  • If a cancellation fee is not charged, a non refundable 50% deposit will be requested to re-book for guests with 2 or more consecutive late cancellations.
  • Certain exceptions may apply but this was/will be standard practice. 
  • For regular guests with multiple cancellation/reschedule codes in 1 year, a deposit may be requested for future booking.  
  • Cancellation fees are not refundable and are not applied to future services. 
  • No-show/ no-call appointments require full payment in advance before scheduling future service. After 2 no show’s we will not re-book. 

We understand kids get sick, work & family schedules change. If there is uncertainty about appointment fulfillment, please let us know ahead of time to avoid a cancellation fee.

We will prioritize your rescheduling. even for waitlisted guests, filling a 3 hour appointment on short notice is difficult as everyone’s lives are more “scheduled” so please ensure there are no scheduling conflicts prior to scheduling. 

Please call or email Gretchen our Guest Services Specialist, at our Downtown KC location with any questions.

frontdesk@studio39salon.com