Pricing & Payment

Studio 39 is a salon company brand with the same service and payment guidelines at both locations. Please read about the service you want on our site pages. With the exception of corrective color work, we are an à la carte service salon. Each service is listed separately in a ticket during your consultation so price is provided, and also listed on customer email. Prices are based upon their salon level, skill achievement, specialty services, and demand. Visit our menu page to learn more or call for more details!

Hyperinflation

We have been in a time of extreme inflation in the last 5 years forcing small businesses to adapt quickly. To stay informed we ask all guests to refer to this page for necessary small business changes that we implement to adapt.  As of 2025 we use Salon Scale (below in the video) and charge card processing fee per amount. To avoid card fees, cash is accepted after your first service with a  preauthorized card on file.

Overview

• A Pre Authorized Credit Card on file is required for all guests.
• Pre Authorized amount for service requiring a deposit will appear as a hold on the card.
• Debit or cash payment may be used at the time of payment. 
• Consultations are required for most new color services, and all extension services.
• Non Corrective color services are available online with associate- senior stylists. 
• Please read online service descriptions well. 
• Please visit our extension page about non S39 hair extension work.
• Please use Venmo or cash for stylist gratuities, as card gratuities are not accepted.

Cancellations & No Show

• A 48 hour (2 day) cancellation notification is required to avoid cancellation fee.
• 24 hours is required for our regular guest re-schedules.
• Tuesday & Wednesday appointments: Please notify by 3pm the Saturday before, as both locations are closed on Sunday and Monday. 
• Unless it’s a medical emergency, please do not make next day cancellations by phone or email after hours.
• Existing guests: cancellation fee of 50% of service total will be charged to card on file for all no call no show appointments.
• New guests: 50% deposit is required for all new color services.
• New guests: for no call no shows, and late cancels, deposit may be applied as a cancellation fee.
• All repeat No-show/ no-call appointments require full payment in advance before scheduling future service.

Running Late

It happens, but for the guest scheduled after you, we may need to reschedule if you are 20 minutes (or more) late. If you are running late, please call to ensure we can take you, as we make the effort to do the same if your stylist is running behind. Allow additional time for road work or parking on Saturday.

Sickness or Weather

Appointment fulfillment ensures optimizing a stylist’s time which is how they earn income. Demand of skill level is how we price service labor. We are flexible in the event of illness or bad weather. In the event of winter road conditions we will notify you of any salon schedule changes. If you or a stylist is sick, we can place you with another stylist or re-schedule. Outside of these illness or driving situations, we ask for a 48 hour cancellation.

Waitlist

We understand kids get sick or work & family schedules change but to avoid a cancellation fee, please let us know asap to reschedule because filling a 2 hour appointment on short notice is difficult. Please check for conflicts prior to booking, but if you want to go on a stylists waitlist, we can do that if an appointment is missed. 

Paperless Business 

Privacy policy applies to information entered into this domain or info you enter into our online scheduling system, as we are federally compliant, cyber secure, and take protections against information misuse.

Contact Consent

By submitting your contact information, you agree to us contacting you by phone or email. Any future contact may be opted out and you may review or update your information at any time.

Fraud Prevention

New guests must use the card on file for the first service. Guests who plan to use a different card than one on file, please have the card pre authorized prior to service. If you plan to use a card that is not in your name, please have the cardholder call the business a minimum of 3 days prior to the date of service to authorize card use, otherwise we may deny service. Responsible payment processing is required for federal compliance. 

Digital Communication 

Please manage digital communications and make sure emails are not spammed so you receive the appointment notification email when you schedule. Two days prior to an appointment, a confirmation is sent. If an appointment is not confirmed, we will call. Without confirmation, we may cancel. If you have visited us before and we make multiple attempts at contacting you to confirm, please respond, because if you no call no show, a 50% fee is charged to the card on file. Please do not rely on text only notifications only until you are familiar with our scheduling and confirmation process to ensure each stylist has an organized schedule.

 Payment Questions or Disputes 

We are human and no digital operating system is perfect. If you do not recognize a charge, please call. If you have a question after leaving, please check your emailed receipt & call us before disputing a charge. This is why we update contact info at each check in. We cannot fix what we are unaware of. Disputing a charge on something we could easily remedy forces us to deal with a card processor which can increase our business fees to accept credit cards. Fees like these impact the cost of doing business, which in turn affects overall service costs over time. 

Services

Consultations & Extensions

Color, salon, and extension consultation fees may be applied to future service or extension purchase within 30 days. Fee is not refundable or transferable. If a guest opts out of color or extensions, or if hair/health/circumstances are not suited for service. Consultations are a professional courtesy service for input to best place you with a stylist and service.

Adjustments

Please read the page of the service you have booked, since all services are priced on skill, time & products used. If you call within 7 days of service to have your hair adjusted, we will happily get you back in at no charge for a cut adjustment within reason. If you simply want a different style, or are unhappy with the look you chose-service cost applies.  “Fixing” or changing color can take multiple processes, so generally this does not apply to color. 

Refunds 

We do not refund any service. Expectations should stay on level with what a guest is willing to pay.  Scheduling with an associate stylist while expecting master level experience is unrealistic. However, we encourage booking with associate stylists as they are new talent on the rise and often affordably priced. How we work is outlined in detail and good communication and customer service are trained at length to offer a high level of service.

Online Appointment Details

Most stylists are open for online appointments. All online reservations are prepaid services. Please contact us if you’re unsure what to book.  We offer online ala carte services and service bundles like highlight/gloss and haircut packages to make scheduling online easy. Online color appointments booked incorrectly for new guests will likely need to be rescheduled. Should this occur, the prepaid portion will be applied to the corrected service once. First time haircuts, please leave notes about your hair as times for service are pre-set. Color consultations are required to see a master or senior stylist, or for Global blonde or corrective color with any stylist.

Online Color Appointments 

Color appointments offered online are not for platinum or corrective color service. “Maintenance” means highlights are either on virgin (non colored hair)  or hair that has highlights only and within 12 weeks of last service. Single process base color must be done within 6 weeks. If your hair needs more time/work than what is allowed online, we may need to reschedule. If the stylist is able to do service, additional costs may apply.

Canceling Online Reservations

Appointments scheduled online must be canceled by calling the salon location directly. If canceled, we do not issue refunds for prepaid online appointments Rescheduling online appointments must be done by phone or email within 48 hours to apply paid amount to a future service within 2 weeks.

Salon Atmosphere

We want to offer a stress free visit for staff and guests alike, so a positive environment is a priority.

Right To Refuse Service

Positive communication but some brands aren’t for everyone and that’s ok!  We don’t take things personally, but personal behavior and interaction is a personal responsibility.  We politely remind visitors that basic human decency and kindness is required. If a client becomes aggressive, rude, or overly demanding and/or disruptive, we may end service to maintain a safe conflict free environment. Problem solving is a strength of ours, so please voice any concerns and we will manage them to the best of our ability. 

Children In The Salon

Unless your child is receiving service, please try to make arrangements so they are not in the salon for lengthy visits. Please schedule when you have childcare, and please do not bring a sick child to the salon. Kid haircuts are available for 8 and under, unless your child has an adult amount of hair regarding amount, density, or length. Kids haircuts are a courtesy service. If your child is crying or does not sit well for a cut, please do not be offended if we end service. Trying to cut the hair of an unwilling child is dangerous. Please help us maintain a safe and stress free environment for all staff and guests.