Service and Payment
Studio 39 offers à la carte services with consistent guidelines at both locations. Prices depend on stylist level, skill, time, and demand. Corrective color work is the exception. Visit our individual service pages for details, or menu page for basic descriptions. You may call with questions.
Inflation Adaptations
Due to recent inflation, we use Salon Scale and apply a card processing fee of 3% per transaction.
Avoid fees by using cash after your first service, but a pre-authorized card must remain on file for service reservations.
Payment Requirements
- Pre Authorized credit card required for all guests.
- Deposits are held on cards for specific services.
- Final payment can be made via debit or cash.
- Consultations are necessary for most new color,perms, and all extension services.
- Read online service descriptions carefully prior to scheduling
- Card, Venmo or cash are accepted for gratuities.
Cancellations|No-Shows
- 48-hour notice required for color cancellations to avoid fees. Exceptions may apply.
- 24-hour notice for re-scheduling regular guests. Exceptions may apply.
- Tuesday appointments: Notify by 3 PM Saturday. We are typically closed Monday.
- No-show fees: 50% of service for existing guests; deposit may apply for new guests.
- Repeat no-shows require prepayment.
Running Late
If more than 20 minutes late, rescheduling may be necessary. Call us if delayed; we reciprocate if stylists are running behind. Plan extra time for parking on Saturdays.
Sickness or Weather
We accommodate illness or bad weather with flexibility. In winter, we’ll inform you of schedule changes. Outside these circumstances, 48-hour cancellation notice is required.
Waitlist
Notify us ASAP of any changes to avoid fees. We can add you to a stylist’s waitlist if needed. Always check for conflicts before booking.
Paperless Business
Privacy Policy
Our privacy policy protects the information you provide on this domain and within our online scheduling system. We adhere to federal regulations, ensure cyber security, and implement measures to prevent information misuse.
Contact Consent
By providing your contact details, you consent to us reaching out via phone or email. You have the option to opt-out of future communications, and you can review or update your information at any time.
Fraud Prevention
New clients are required to use the card on file for their first service. If you intend to use a different card, please have it pre-authorized before your appointment. For cards not in your name, the cardholder must call our business at least three days prior to the service date to authorize its use; otherwise, we may have to deny service. Responsible payment processing is essential for federal compliance.
Digital Communication
Please manage your digital communications to ensure emails do not go to spam, allowing you to receive appointment notifications. A confirmation email will be sent two days before your appointment. If an appointment is not confirmed, we will call you. Without confirmation, we may have to cancel the appointment.
If you are a returning client and we make multiple attempts to reach you for confirmation, please respond, as a no-show will incur a 50% fee charged to the card on file. Until you are familiar with our scheduling and confirmation process, please do not rely solely on text notifications to ensure each stylist has an organized schedule.
Payment Questions or Disputes
We acknowledge that no digital system is flawless. If you encounter an unfamiliar charge, please call us. For any inquiries after your visit, check your emailed receipt and contact us before disputing a charge. We update contact information at each check-in to resolve issues promptly. Disputing a charge that we could easily address requires us to engage with a card processor, which can raise our business fees for accepting credit cards. These fees ultimately affect the overall cost of our services.
Services
Consultations & Extensions
Color, salon, and extension consultation fees may be applied to future service or extension purchase within 30 days. Fee is not refundable or transferable. If a guest opts out of color or extensions, or if hair/health/circumstances are not suited for service. Consultations are a professional courtesy service for input to best place you with a stylist and service.
Adjustments
Please read the page of the service you have booked, since all services are priced on skill, time & products used. If you call within 7 days of service to have your hair adjusted, we will happily get you back in at no charge for a cut adjustment within reason. If you simply want a different style, or are unhappy with the look you chose-service cost applies. “Fixing” or changing color can take multiple processes, so generally this does not apply to color.
Refunds
We do not refund any service. Expectations should stay on level with what a guest is willing to pay. Scheduling with an associate stylist while expecting master level experience is unrealistic. However, we encourage booking with associate stylists as they are new talent on the rise and often affordably priced. How we work is outlined in detail and good communication and customer service are trained at length to offer a high level of service.
Online Appointment Details
Most stylists are open for online appointments. All online reservations are prepaid services. Please contact us if you’re unsure what to book. We offer online ala carte services and service bundles like highlight/gloss and haircut packages to make scheduling online easy. Online color appointments booked incorrectly for new guests will likely need to be rescheduled. Should this occur, the prepaid portion will be applied to the corrected service once. First time haircuts, please leave notes about your hair as times for service are pre-set. Color consultations are required to see a master or senior stylist, or for Global blonde or corrective color with any stylist.
Online Color Appointments
Color appointments offered online are not for platinum or corrective color service. “Maintenance” means highlights are either on virgin (non colored hair) or hair that has highlights only and within 12 weeks of last service. Single process base color must be done within 6 weeks. If your hair needs more time/work than what is allowed online, we may need to reschedule. If the stylist is able to do service, additional costs may apply.
Canceling Online Reservations
Appointments scheduled online must be canceled by calling the salon location directly. If canceled, we do not issue refunds for prepaid online appointments Rescheduling online appointments must be done by phone or email within 48 hours to apply paid amount to a future service within 2 weeks.
Salon Atmosphere
We want to offer a stress free visit for staff and guests alike, so a positive environment is a priority.
Right To Refuse Service
Positive communication but some brands aren’t for everyone and that’s ok! We don’t take things personally, but personal behavior and interaction is a personal responsibility. We politely remind visitors that basic human decency and kindness is required. If a client becomes aggressive, rude, or overly demanding and/or disruptive, we may end service to maintain a safe conflict free environment. Problem solving is a strength of ours, so please voice any concerns and we will manage them to the best of our ability.
Children In The Salon
Unless your child is receiving service, please try to make arrangements so they are not in the salon for lengthy visits. Please schedule when you have childcare, and please do not bring a sick child to the salon. Kid haircuts are available for 8 and under, unless your child has an adult amount of hair regarding amount, density, or length. Kids haircuts are a courtesy service. If your child is crying or does not sit well for a cut, please do not be offended if we end service. Trying to cut the hair of an unwilling child is dangerous. Please help us maintain a safe and stress free environment for all staff and guests.