Due Diligence

Due Diligence is defined as “A measure of responsibility that is reasonable and expected.”


  • Personal service requires a working relationship between provider and you, the customer. 
  • Ethical businesses Offer policy transparency
  • please do your Due Diligence by reading Our policies 

Both Locations

  • Preauthorized Credit Card on file is required for all guests.
  • Debit or cash payment may be used at the time of payment. 
  • Consultations are required for most new color and all extension services.
  • You may fill out a hair color consultation form on our hair color page
  • Please visit our extension page about 3rd party hair installations.
  • Please use cash for stylist gratuities.
  • Please read the page about your service.
  • Unless receiving services, we ask that you do not bring kids, friends & family along unless necessary.

Appointments & TIME 

 Appointment fulfillment ensures optimizing a stylist’s time. Time is the largest factor in how we price services. We are flexible in most cases, but outside of bad weather or school cancellations, timely notification of cancellation is required.  

Paperless Business 

Our operating system is 3rd party managed for secure transactions. Receipts are emailed at checkout. Paper receipt may be requested. Each customer profile has a transaction history of services and products. Cancellations have preset reason codes before our system removes appointments and all transactions are time stamped. New client appointments are created with service notes. We record all services and transactions digitally for best practice and safe communications.   

Digital Consent 

In a click the box to agree and continue world, few read what it says above the box. By creating an appointment you’re consenting to our cancellation terms & privacy policies. We do not share or sell any information.

Privacy Policy

Payment & communication systems follow the Federal Privacy Act. This is a privately owned business, customer information is never sold or shared outside of the business. Privacy policy applies to information entered into this domain or into our operating system upon service creation. We are cyber secure and take protections against information misuse.

Contact Consent

By submitting your contact information you agree and state the information provided is yours to use, and consent to us contacting you by phone or email. Any future contact may be opted out but unless requested, business or service updates may be sent to contact information provided. You may review or update contact information at any time by contacting us by phone or email.

Image Release

By uploading an image into online forms you state and agree the images are:

  • within legal parameters
  • owned by you
  • are yours to use
  • released to use solely for the stated purpose. 

Fraud Prevention 

New guests must use the card on file for the first service. Guests who plan to use a different card than one on file, please have the card preauthorized prior to service. If you plan to use a card that is not in your name, please have the cardholder call the business a minimum of 3 days prior to the date of service to authorize card use, otherwise we may deny service. Responsible payment processing is required for federal compliance. 

Email & Text Communication From Us

Please manage digital communications and make sure emails are not spammed. When an appointment is made, a notification is sent. Two days prior to an appointment, a confirmation is sent. If an appointment is not confirmed, we will call. Without confirmation, we cancel. Please do not rely on text only notifications until you are familiar with our confirmation process. 

  1. Appointment Notification- 1st Email Upon scheduling, you will receive an “appointment notification” email about the service. If you do not receive the email, please call or email the salon location so we can check your email for accuracy. 
  2. Appointment Confirmation- 2nd Email Two days before your appointment email confirmation & text are sent. When clicking yes to confirm (by text or email) you are acknowledging consent to our policies of service terms. 

 Payment Questions or Disputes 

We are human and no digital operating system is perfect. If you do not recognize a charge, please call. If you have a question after leaving, please check your emailed receipt & call us before disputing a charge. This is why we triple check your email accuracy. Problem solving is a strength of ours, but we cannot fix what we are unaware of. When you dispute a charge with a credit card company on something we could easily remedy, it forces us to deal with the card company versus you. Disputed charges may increase our card fees, which affects service costs. 



No Service Refunds

We offer options to fit your budget and are happy to do small adjustment and will work with you but please read the page of the service you have booked, since all services are priced on skill, time & products used.

Fixing or changing color can take multiple processes. It’s important to keep your expectations on the same level you are willing to spend on your color service. The same goes for stylists. If you want master stylist level experience please do not book with an associate stylist. We go to great length describing stylists and services so that you may easily be informed. 

Every detail is covered in how we work here and in person because we are an established color, cut & extension corrective salon. We our proud of our communication and customer service since we are hair fixers. And that is our general response to a refund demand.


Online Appointments

Some advanced or associate stylists take online bookings but all online reservations are prepaid services. Please call if you’re unsure what to book or fill out a color consultation form on our color page.

  • Online color appointments booked incorrectly will likely be rescheduled.
  • Should this occur, the prepaid portion will be applied to the corrected service once.
  • First time haircuts: book a “New Guest Signature Haircut” option.
  • In person color consultations are required to see a master or senior stylist at either location. 
  • Please call the location in advance to see how far out they are booked prior to booking a consultation.

Online Color Service

  • Color appointments offered online are not for platinum or corrective color.
  • Most online color is a maintenance type of color service.
  • Maintenance = highlights within 12 weeks of last service. 6 weeks for single color.
  • If your hair needs more time/work than booked online, we will likely need to reschedule.

Cancelling Online Reservations

  • Appointments scheduled online must be canceled by calling the salon location directly.  
  • If canceled, we do not issue refunds for prepaid online appointments. 
  • Cancellation of online services: 24 hours for cut or 48 hours for color
  • Cancelling online appointments needs to be by phone or email.
  • Paid amount for New Guests will be applied to a rescheduled reservation once. 
  • We will reschedule an online haircut 2x max a year for a regular guest. 
  • After 2 consecutive requests to reschedule online services, services must be scheduled by phone. 

Running Late

It happens. As a courtesy to the guest appointment after you, if you’re 20 or more minutes late, we will likely reschedule.

Maintenance haircuts are 45 minutes, so a shampoo, haircut & blow-dry in 20 minutes isn’t doable. We’ll will work with you but if you know you’re running behind, please call.

We try to call you if we’re running behind as well as well. Please allow additional time for parking downtown during or after 5pm and on Saturday.

New Guest Services

New Guest Haircuts

  • Book a “New Guest Signature Haircut” option if you have never seen us before.
  • Color, extension and keratin are specialty services which require a prepaid consultation prior to scheduling service.
  • Specialty service consultations can be booked online.
  • We offer some keratin smoothing (not straightening) services online for those familiar with the service. Please read Keratin page prior to booking a full keratin online.
  • Haircuts do not require a consultation, but please provide info on what you want in the notes offered. 
  • Haircuts booked by phone: preauthorized card on file. 50% fee if no show or late cancelled. 
  • Haircuts booked online: prepaid  

New Guest Consultations

Color or Keratin consultation: $25

  • After consultation: 50% deposit is taken at the desk to schedule the future service. 
  • Card pre-authorization for remaining amount is automatically done by our system for new cards. This may appear as a “hold” of those funds but are not a charge. 
  • Senior & Master color consultation fee is not is not applied to future services downtown, as it is a payment for stylists time.
  • Color consult fees are applied to one color visit at Lee’s Summit. 
  • If a new guest late cancels or no shows after a deposit is made, the remaining balance of the 1st appointment must be paid before future appointments are re-scheduled.

Extension consultation: $50

  • Can be applied to future hair extension purchase within 30 days.
  • The $50 is a stylist service fee if guest opts out of extensions, or if hair/health/circumstances are not suited for service.   
  • Fee is not refundable.
  • Fee is not transferable to other services, unless stated by stylist.  
  • Cash or debit payment is accepted for extension deposit/final payment with a preauthorized card on file for full amount.
  • Hair extension consultations include time for the stylist to custom order hair after a consultation, once ordered- extension deposits are non-refundable. 

General Cancellation & Reschedule Policy

  • 48 hour (2 day) cancellation notification is required to avoid cancellation fee.
  • 24 hours is required for regular guest re-schedules.
  • Tuesday & Wednesday appointments: Please notify by 3pm the Saturday before, as both locations are closed on Sunday and Monday. 
  • Unless it’s a medical emergency, please do not make next day cancellations by phone or email after hours.
  • Existing guests: cancellation fee of 50% of service total will be charged to card on file for all no show appointments.
  • New guests: 50% deposit becomes a cancellation fee for no shows or late cancels. 
  • Certain exceptions may apply but this was/is standard practice.  
  • Cancellation fees are for missed (unbookable) stylist time, thus not refundable and are not applied to future services. 
  • All No-show/ no-call appointments require full payment in advance before scheduling future service.

We understand kids get sick or work & family schedules change. If there is uncertainty about appointment fulfillment, please let us know ASAP to avoid a cancellation fee. we will prioritize your re-schedule.

filling a 3 hour appointment on short notice is difficult since everyone’s lives are more scheduled.

We all live around Our schedule, so please check for conflicts prior to booking appointments.